Karpell

Prepaid Orders: We offer free shipping across India on orders above ₹700. A minimal fee of ₹60 only is applicable on orders below ₹700. COD Orders: We provide COD across India as we are a very small team working hard on a mission to make fashion affordable and truly sustainable. We will only be able to achieve this goal if we provide highest quality at the most affordable price which is only possible if we close all loopholes i.e., COD RTOs, Refund and Exchanges and so we do charge additional fee for everything. With prepaid orders our team can ensure 1) Faster deliveries and hassle-free return/exchange. 2.) we do support our government's #DigitalIndia initiative. 3.) Our aim is to provide great quality in affordable pricing and logistic services in India is one big hurdle we found in achieving that goal. Analyzing the distrust Indian Customers have for new brands while shopping online, they charge hefty amounts for COD and with each shipment which is cancelled on delivery, their profit doubles. The outcome is that Indian Brands have to either have to increase the product price or charge COD fees to their customers to cover the loss. We are still trying our best not to charge anything extra on COD but request our creators(we proudly call our customers the real creators of this brand) to make an online payment. ❤️ Dispatch Time: All the orders are dispatched within 24 to 48 business hours except for Pre-Order products. Pre-Order products will be dispatched on the date mentioned in the product description. Delivery Time: Usually, it takes 7 to 10 business days in total depending on your location/pin code. Please note, any public holiday, Saturday and Sunday are not considered business days. Exchange: You are eligible to exchange the product within 7 to 10 days of delivery. We are the most affordable sustainable D2C brand of India. We are trying our best to maintain the prices even after cotton prices are hiking every single day. We are able to do that as our creators(we call our customers the creators as they are the real creators of this brand) are loving the products.❤️ We do provide 100% free exchange/replacement in case if the product is defective/ damaged/ has any size variation from our size chart. However, if the product is not damaged and has no size variations from our size chart then you will have to pay a minimal shipping fee for the exchange. We recommend choosing the best size as per our size chart or contacting us so that the customer care executive can help in selecting the same. Return and Refund: You are eligible to return the product(s) within 7 to 10 days of delivery. We give refund of the product value deducting shipping for prepaid orders purchased without any promotional / coupon code. Successfully delivered CoD orders will be refunded as Account Credits only.